General Terms and Condition

Art. 1 Scope of Application

(1) These General Terms and Conditions (GTC) apply to any and all services which we render for a guest. The services comprise, in particular, the use against payment of rooms or apartments (lodging agreement), the sale of food and beverages (catering agreement) as well as all associated other services and deliveries. We shall be entitled to have the services owed by us performed by third parties. These GTC shall also apply to all future transactions with the guest.

(2) We hereby contradict any contrary and deviating general terms and conditions of the guest. We also hereby contradict counter-confirmations of the guest that refer to his/her GTC.

Art. 2 Conclusion of the Agreement

(1) The relating agreement will be concluded, in principle, after an oral or written application (including by fax or email) of the guest and by our acceptance thereof. We are free to accept the application in writing (including by fax or email), orally or finally by rendering the service.

(2) Any subletting or re-letting or any use of the rooms provided by third parties without payment shall not be permitted, unless we have granted our express written consent.

Art. 3 Rendering of Services, Provision of Rooms, Departure

(1) The rooms or apartments will be provided exclusively for lodging purposes.

(2) The guest will not be entitled to use certain rooms or apartments. The rooms or apartments will be provided in our own houses, or, if there are no vacancies in our own houses, in another house or lodging operation located closely to us.

(3) Booked rooms or apartments will be available to the guest from 12:00 pm at the date of arrival. The guest will be asked to inform us of his/her estimated time of arrival. The reception desk will be staffed from 09:00 am to 09:00 pm. In the event of an arrival at a later or earlier time, please inform us and provide a credit card. We have the right to rent out booked rooms or apartments to other persons after 6:00 pm, unless otherwise agreed, where the guest will not be entitled to derive other rights or claims therefrom.

(4) For organisational reasons, the room or apartment must be vacated until 12:00 pm at the latest, or according to an oral agreement. If a re-letting at the same day will be rendered impossible due to late vacating, another overnight stay rate will be charged automatically.

(5) If the guest has booked a room during a period in which a trade fair, a major event or any other event takes place and if such an event will be postponed after the conclusion of the agreement for reasons for which we are not accountable, the agreement concluded with the guest will apply to the new period, if the agreed services can be rendered at such time. We will inform the guest within a reasonable period whether we are able to comply with our performance obligation. If such performance is impossible, in particular if the booked rooms or apartments have already been let to third parties during the new period, both parties may withdraw from the agreement without stating reasons. The assertion of any claims against the other party shall be excluded. This shall not apply to services already rendered. Such will need to be reimbursed or paid.

(6) In the event of force majeure, strikes, fire, pipe burst, heating breakdown or another event for which we are not accountable, the guest shall, at first, be obligated to accept an equivalent accommodation in another local lodging company as a replacement. In this case, we will immediately inform the guest thereof. If no rooms or apartments are available there as well, the guest shall be entitled to withdraw from the agreement. The assertion of any claims against us shall be excluded. That shall not apply to services already rendered. Such shall be reimbursed or paid.

Art. 4 Minibar

Upon departure, the guest shall notify us if he/she has consumed beverages from the minibar. Any beverages consumed without payment will subsequently be charged, where a handling fee of EUR 8.00 plus the legal value added tax applicable at the relating time will be charged per transaction.

Art. 5 Payment Terms

(1) The prices for rooms and apartments will be determined after an individual consultation and are exclusive of the currently applicable sales tax. Prices published on our website are indications only; price-determining factors are, for instance, the number of rooms, the duration of the stay and the relating trade fair.

(2) Agreed prices might be subject to changes if the guest subsequently requests changes of the services, in particular a change of the number of the booked rooms or his/her own duration of stay and if we agree to such changes. Increases of the value added tax will be charged to the guest. If more than four months have passed between the time of conclusion of the agreement and the performance of such agreement, and if the legal value added tax changes within such period, prices will be adapted accordingly. If the period between the conclusion of the agreement and the performance thereof exceeds four months and if the price charged by us for such services increases, we may increase the contractually agreed price in a reasonable manner, however by a maximum of 5%. Such maximum level will increase by another 5% for any other year passing between the conclusion of the agreement and the performance thereof which exceeds the period of four months. Price changes as specified in sentence 2 will not be taken into consideration.

(3) Our claim for payment shall fall due immediately after the conclusion of the agreement and shall be fulfilled in cash or by an adequate means of payment (credit card or transfer). This means that we shall be entitled to request payment of up to 100% of the guest’s entire payment obligation at the time when the room or apartment is booked. The amount of the payment and the date of payment as well as the method of payment might be specified in the agreement to be concluded. We accept the following cards for payment: VISA, Mastercard and Maestro (by entering the PIN). In exceptional cases, payment can be made after invoicing.

(4) If invoicing has been agreed in exceptional cases, our claim for payment will fall due immediately without deduction after receipt of the relating invoice – unless otherwise agreed. In the event that an invoice is dispatched, such invoice will be deemed to be received by the recipient of the invoice 3 days after dispatch, at the latest, unless an earlier date of receipt can be evidenced. The preparation of a total invoice does not release the recipient from its obligation to pay the individual invoice within the agreed period of time. A default in payment of only one individual invoice entitles us to withhold all other and future services and to make the performance of the services dependent on the provision of a security in the amount of up to 100% of the payment still outstanding. (4) No discounts will be possible. In the event of invoicing, we request the security of a credit card. After having been informed about the credit card number, the validity and the name of the account holder, we are expressly entitled to debit any and all outstanding receivables, in particular those arising from the lodging agreement, from such credit card provided.

(5) In the event of default in payment, the legal provisions shall apply. If and insofar as a default in payment exists, we will charge an amount of EUR 8.00 plus value added tax applicable at the relating time per dunning letter (the customer is free to demonstrate that none or only significantly lower costs have arisen). We reserve the right to submit evidence of greater damage.

(6) The guest shall only be allowed to offset or reduce the claims on our part, if his/her counterclaims are undisputed or have been determined in a legally binding manner. This shall apply accordingly for the exercise of a right of retention based on a claim of the guest. Claims and other rights may only be assigned after we have granted our written consent.

(7) If the guest uses a credit card to pay for our services, without physically presenting such card (e.g. via telephone, Internet, or the like), the guest will, in its relationship to us, not be entitled to revoke the debit made by us via its credit card institute.